Superior Customer Service Eases Levittown Mold Damage Restoration

12/20/2022 (Permalink)

Reliable SERVPRO applied mold remediation technicians ensure your Levittown home appears "Like it never even happened."

SERVPRO Reassures Levittown Homeowners after Mold Damage

In the period following property disasters, nerves are raw and straightforward actions or inaction can upset the aggrieved parties. When remediating mold damage, taking care of the human aspects of the loss is essential in addition to fixing the physical problems manifesting in your Levittown home. A professional team like SERVPRO that emphasizes quality customer service is best suited to assist you in overcoming a mold problem.

Of all the things you may want to evaluate when seeking ways to fix your Levittown home after mold damage, the quality of the customer service you might get is the hardest to assess. After all, customer care has no tangible representation. SERVPRO has a long-standing reputation, having operated in the sector for several years. In addition, we take specific steps to reassure our clients they are in good hands.

Signs of Quality Customer Care

• Considering the client's special instructions
• Dedicating sufficient time to each task
• Finding ways to provide extra value  

In a moldy environment, some actions are automatic. For instance, removing and disposing of all porous materials heavily affected by the colonies is necessary. Mold embeds its hyphae deep into the structure of such materials, diminishing the chances of restoring them. Porous materials may include carpets, pads, rugs, and fabric materials. Before removing the materials, we identify in your property, we consult since some, like expensive rugs, may hold sentimental value. You might also want to retain some samples for matching replacements. 

Time affects customer service

Time is one of the most sensitive factors when managing any property disaster, including mold contamination. Taking too long to complete the process creates many inconveniences, including limiting access to the property. For example, significant teardown is essential to remove mold colonies from the ceiling area. Such methods cannot be completed while the house or the specific room is still inhabited. Finishing the processes too fast might raise some issues since it may seem that the job is not done satisfactorily.

From the significant experience, our SERVPRO IICRC-certified teams have managed damaged properties, we understand that most time-related problems arise if there is minimal information. You may expect an elaborate restoration procedure that takes time to complete or vice versa. For example, the mold patches staining surfaces may seem like something that you can easily wipe off within a short time. However, wiping is not a solution if the problem starts deep inside the wall.

Getting extra value where a property disaster is involved may not seem realistic. In a moldy house, safety is one aspect that can add extra value. Since mold exposure is not ideal, actions that minimize moldy debris or keep them from spreading are valuable. 

Useful Processes in Managing Debris

• Running HEPA air filtration devices
• Setting up containment barriers
• Bagging moldy debris

Our SERVPRO technicians evaluate the intensity and mold spread patterns to determine the necessary remedial action. If demolition or aggressive cleaning is required, we only start such procedures after containing the affected area. 6-mil plastic sheets set up with PVC pipes create a perfect containment. We also use air filtration devices to remove particulate matter from the air. We can utilize negative air pressure with our devices and channel the contaminated air to the exterior.

SERVPRO of Levittown, Bethpage is a reliable service to help you tackle mold damage. You can reach us at (516) 261-9600. We're Faster To Any Size Disaster.